I would like another person to get in touch with me concerning the three worst purchaser service phone calls I have at any time experienced nowadays. Email me very first Considering that the consultant claimed I can only get it done in writing. #flysouthwest. #behelpfulfail
At sign in for flight 2356 my bag was considered by staff as outsized. Positioned in size Verify & was 1 inch to tall . My gripe- my spouse with similar bag was not ( diff coloration) requested to dimension Check out. noticed a lot of definitely way too tall baggage past Test pt. your dropping $.
There was no gate ready for us and we waited a hour before just one was Prepared. That was not what we predicted.
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I tried to make reservations for a nearby lodge as a result of your Airline Lodging services just to know that there were no vacant rooms obtainable. I had been still left to hitch the rest of the displaced passengers to slumber while in the airport terminal on a cot which has a blanket and pillow. I'm appalled that in the twenty first Century, I needed to practical experience this degree of humiliation.
American Airways has the worst shopper service of all Airways I've Employed in my sixty three a long time. My spouse’s anniversary earrings have been stolen outside of her suitcase on June twenty, 2013 and Purchaser service has REFUSED to Speak to us back again soon after reporting the thief the working day it happened.
Current flight from Austin to Ft Myers on which I'd asked for wheelchair support did not supply any jetway assistance and Definitely absolutely nothing in Ft Myers from airplane to baggage assert and NOONE to talk to.
I have also created about my luggage currently being scraped up and ruined…. I sense like I'm due some compensation, as well as a refund of $50 for my travel…. I'm a patient Woman, but I do hope somebody contacts me shortly about this….
On 7/19/2013 I flew by American airlines from Columbus Ohio to Las Vegas Nevada. We experienced a layover in Dallas Tx, at your Fort Well worth airport. I had the worst expertise I have ever had With all the American Airways Reps there and After i termed customer service they ended up no help possibly. First, just one of one's representatives despatched us to the wrong gate; I had to inquire a agent the place our flight could be departing from mainly because a gate quantity was not this website on my boarding go. We went to the gate instructed and had been sent to the incorrect gate, considering the fact that we ended up at the incorrect gate we did not hear our departing flight info triggering us to overlook our flight. We went for the counter requesting a status of our flight simply because we had read nothing, one AA attendant for the station wasn't ready to glimpse everything up due to the fact she was typing or carrying out something else. I stated to her that it was crucial mainly because we could skip our flight. She didn’t care. While there was a lengthy line of people waiting around to talk to the sole AA rep readily available. I waited in line for as long as I could, I then saw an AA representative going for walks by and I stopped her for help, she stated there was absolutely nothing she could do and despatched us to another AA desk. We went to that desk and we ended up explained to our plane was proper there exterior on the brink of consider off Which they would not allow us to within the aircraft due to the fact if they called the AA Reps to the airplane and request them to anticipate us it tends to make All people nuts?
The consumer ought to enter at the least two people (alpha and/or numeric) to execute a reputation research. Information that incorporate the exact knowledge entered in a minimal is going to be extracted and shown in a name summary web page.
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I used to be distressed via the celebration — I had remedies in that baggage, and was most anxious about having it shipped.
On April fifteenth, 2013 I been given a check in the mail from you and was exceptionally dissatisfied After i opened the envelope to begin to see the check written out was around 1/4th the quantity I'd originally submitted for reimbursement.